Escalate a case, starting the Google Cloud Support escalation management process. This operation is only available for some support services. Go to https://cloud.google.com/support and look for 'Technical support escalations' in the feature list to find out which ones let you do that. EXAMPLES: cURL: shell case="projects/some-project/cases/43595344" curl \ --request POST \ --header "Authorization: Bearer $(gcloud auth print-access-token)" \ --header "Content-Type: application/json" \ --data '{ "escalation": { "reason": "BUSINESS_IMPACT", "justification": "This is a test escalation." } }' \ "https://cloudsupport.googleapis.com/v2/$case:escalate" Python: python import googleapiclient.discovery api_version = "v2" supportApiService = googleapiclient.discovery.build( serviceName="cloudsupport", version=api_version, discoveryServiceUrl=f"https://cloudsupport.googleapis.com/$discovery/rest?version={api_version}", ) request = supportApiService.cases().escalate( name="projects/some-project/cases/43595344", body={ "escalation": { "reason": "BUSINESS_IMPACT", "justification": "This is a test escalation.", }, }, ) print(request.execute())

Scopes

You will need authorization for the https://www.googleapis.com/auth/cloud-platform scope to make a valid call.

If unset, the scope for this method defaults to https://www.googleapis.com/auth/cloud-platform. You can set the scope for this method like this: cloudsupport2-beta --scope <scope> cases escalate ...

Required Scalar Argument

  • <name> (string)
    • Required. The name of the case to be escalated.

Required Request Value

The request value is a data-structure with various fields. Each field may be a simple scalar or another data-structure. In the latter case it is advised to set the field-cursor to the data-structure's field to specify values more concisely.

For example, a structure like this:

EscalateCaseRequest:
  escalation:
    justification: string
    reason: string

can be set completely with the following arguments which are assumed to be executed in the given order. Note how the cursor position is adjusted to the respective structures, allowing simple field names to be used most of the time.

  • -r .escalation justification=ea
    • Required. A free text description to accompany the reason field above. Provides additional context on why the case is being escalated.
  • reason=dolor
    • Required. The reason why the Case is being escalated.

About Cursors

The cursor position is key to comfortably set complex nested structures. The following rules apply:

  • The cursor position is always set relative to the current one, unless the field name starts with the . character. Fields can be nested such as in -r f.s.o .
  • The cursor position is set relative to the top-level structure if it starts with ., e.g. -r .s.s
  • You can also set nested fields without setting the cursor explicitly. For example, to set a value relative to the current cursor position, you would specify -r struct.sub_struct=bar.
  • You can move the cursor one level up by using ... Each additional . moves it up one additional level. E.g. ... would go three levels up.

Optional Output Flags

The method's return value a JSON encoded structure, which will be written to standard output by default.

  • -o out
    • out specifies the destination to which to write the server's result to. It will be a JSON-encoded structure. The destination may be - to indicate standard output, or a filepath that is to contain the received bytes. If unset, it defaults to standard output.

Optional General Properties

The following properties can configure any call, and are not specific to this method.

  • -p $-xgafv=string

    • V1 error format.

  • -p access-token=string

    • OAuth access token.

  • -p alt=string

    • Data format for response.

  • -p callback=string

    • JSONP

  • -p fields=string

    • Selector specifying which fields to include in a partial response.

  • -p key=string

    • API key. Your API key identifies your project and provides you with API access, quota, and reports. Required unless you provide an OAuth 2.0 token.

  • -p oauth-token=string

    • OAuth 2.0 token for the current user.

  • -p pretty-print=boolean

    • Returns response with indentations and line breaks.

  • -p quota-user=string

    • Available to use for quota purposes for server-side applications. Can be any arbitrary string assigned to a user, but should not exceed 40 characters.

  • -p upload-type=string

    • Legacy upload protocol for media (e.g. "media", "multipart").

  • -p upload-protocol=string

    • Upload protocol for media (e.g. "raw", "multipart").